Privacy Policy

Raffles and Morton Pride in Place Neighbourhood Board is a community organisation with the accountable body of Cumberland Council. This privacy policy explains how we collect, use and look after personal information when people contact us, submit suggestions, take part in our community activities, or sign up to receive updates from us.

For any questions about this policy or how we use your personal information, please contact us at:

Email: hello@rafflesandmorton.co.uk

We only collect the personal information we need for the purposes described in this policy. This may include:

• your name;
• your email address;
• your postal address, if you provide it;
• the content of any message, suggestion, feedback or enquiry you send to us;
• your newsletter preferences, such as whether you have signed up or unsubscribed.

We ask that you do not send us sensitive personal information unless it is necessary for your enquiry or suggestion.

We collect information when you:

• contact us by email or through a contact form;
• submit a suggestion, comment or piece of feedback;
• sign up to our newsletter or mailing list;
• ask us to respond to you or keep you updated.

We may also collect basic technical information if you use our website, such as information collected through essential cookies or website security tools. If we use non-essential cookies or analytics tools, we will explain this separately in a cookie notice.

We use your personal information to:

• respond to your enquiries;
• review and respond to suggestions or feedback;
• keep a record of community comments, ideas or issues raised with us;
• send you newsletters or updates, where you have signed up to receive them;
• manage our mailing list, including unsubscribe requests;
• keep our services, website and communications secure;
• comply with legal or regulatory requirements.

We will not sell your personal information.

Under data protection law, we need a lawful basis to use your personal information. We usually rely on the following lawful bases:

Legitimate interests

We may use your information where it is necessary for our legitimate interests as a community organisation, such as responding to enquiries, considering suggestions, improving our activities, and keeping appropriate records. We only do this where our interests are not overridden by your rights and freedoms.

Consent

We rely on your consent to send you newsletters or email updates where you have signed up to receive them. You can withdraw your consent at any time by using the unsubscribe link in our emails, if available, or by contacting us at hello@rafflesandmorton.co.uk.

Legal obligation

We may use or keep information where we need to comply with a legal obligation.

If you sign up to our newsletter or mailing list, we will use your name and email address to send you updates about our work, activities, events, news or opportunities to get involved.

You can unsubscribe at any time by following the unsubscribe instructions in our emails or by contacting us at hello@rafflesandmorton.co.uk.

We will not add you to our newsletter mailing list unless you have asked to receive updates from us or we otherwise have a lawful basis to contact you.

We only share personal information where necessary. This may include sharing information with:

• email, website or newsletter service providers who help us operate our communications;
• volunteers, staff or representatives of Raffles and Morton who need the information to respond to you or manage our activities;
• professional advisers, regulators or authorities if legally required.

Where we use service providers, we expect them to protect your information and only use it for the purposes we have instructed.

We only keep personal information for as long as we need it.

As a general guide:

• enquiries, suggestions and feedback may be kept for as long as needed to respond, review the matter, and keep appropriate community records;
• newsletter information is kept until you unsubscribe or ask us to remove you;
• information needed for legal, safeguarding, financial or administrative reasons may be kept for longer where necessary.

When we no longer need your personal information, we will delete it or anonymise it.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

This includes limiting access to personal information to people who need it, using appropriate technical and organisational safeguards, and taking care when choosing third-party service providers.

Some of the services we use, such as email or newsletter platforms, may process information outside the UK. Where this happens, we will take steps to make sure appropriate safeguards are in place to protect your personal information.

Depending on the circumstances, you have rights under data protection law, including the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to certain uses of your information;
• withdraw consent where we rely on consent;
• ask for your information to be transferred to another organisation, where applicable.

To exercise any of these rights, please contact us at hello@rafflesandmorton.co.uk.

We may need to confirm your identity before responding to a request.

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it:

Email: hello@rafflesandmorton.co.uk

You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection matters.

We may update this privacy policy from time to time. The latest version will be posted on our website or made available on request.